---
title: "Troubleshooting your sign-in: Magic Link support"
description: login help, magic link
---

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1. [Knowledge Base](https://help.doublegood.com/?hsLang=en)
2. [Other FAQs](https://help.doublegood.com/other-faqs?hsLang=en)

# Troubleshooting your sign-in: Magic Link support

Double Good does not use a traditional password. You can sign in with a Magic Link sent by email or a one-time password sent by text.

**How Magic Links work**

A Magic Link is a one-time-use link sent to your email. It helps you sign in securely without needing a password.

If your Magic Link is not working, the issue is usually related to browser settings, email filtering, or opening the link on a different device.

**Troubleshooting your Magic Link**

If your Magic Link is not working or has not arrived, try these steps:

- **Check your Spam or Junk folder:** Automated login emails can sometimes be filtered. If you find the email there, mark it as **Not Spam**.
- **Open the link on the same device:** For security, the Magic Link should be opened on the same device and browser used to request it.
- **Clear your browser cache:** Old cookies can sometimes interfere with sign-in. Try clearing your cache or opening the link in an incognito or private window.
- **Copy and paste the link:** If the **Login** button in your email does not work, copy the full URL from the email and paste it into your browser’s address bar.

**Magic Links and text codes**

Text codes are also available for sign-in, but a Magic Link may be easier if you are using a desktop computer or already have access to your email.

**Still need help?**

If your Magic Link still is not working after trying a different browser or clearing your cache, contact Support.

 

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