Order Changes, Cancellations, Refunds, and Damaged Orders

Popcorn is made-to-order and shipped a few days after popping. This means order changes are limited once an order is placed.

If you need help with an order, please contact Customer Support as soon as possible.

Changing flavors or order contents

If you need different flavors or items, please contact Customer Support as soon as possible to request a cancellation. If your order is eligible to be canceled, you can place a new order with the correct items.

Canceling an order

We allow order cancellations within 24 hours of purchase. To request a cancellation, select the Contact Us button and provide your order number.

Canceling an order will automatically remove the corresponding earnings from the seller’s total and the fundraiser leaderboard.

Refunds, returns, and damaged orders

If your order arrives damaged, notify Customer Support within 7 days of delivery so we can help resolve the issue.

Double Good does not accept returns or issue refunds for reasons other than product quality or shipping damage.