Orders and Shipping
Articles
Value Pricing
January 22 2024 4:22pmWant to get the most "pop" for your buck? We got you. Double Good offers value pricing for your supporters who can't get enough of their favorite ...What are Curated Collections?
January 22 2024 4:22pmWhen your buyers land on your Pop-Up Store, they are greeted with our current selection of Curated Collections. These exciting, quick-add offerings are refreshe...How do supporters purchase from a Pop-Up Store?
November 26 2024 10:31pmIt's Easy Peasy. Supporters simply follow the Pop-Up Store link shared with them, and they will be greeted with all available varieties of our insanely deli...Where does the product ship?
July 22 2024 2:29pmWe pop, pack and ship all Pop-Up Store orders directly to the supporter, anywhere in the 50 states. Every order is made fresh and shipped within a few days. We ...Who pays for shipping?
March 19 2025 4:13pmPop-Up Store Orders and Orders Supporting the Double Good Kids Foundation When supporters place an order for physical items, they will need to pay a shipping co...How old is my popcorn?
January 22 2024 4:34pmOur popcorn is hand-crafted in small batches and popped within 48 hours of being shipped. That’s how we ensure you enjoy the freshest flavor with tha...How do I order more popcorn?
August 8 2024 7:11pmLooking to purchase more popcorn but don't know anyone running a fundraiser? Read on below to get your fix! Support a Live Pop-up Store Want to help make so...Can I cancel my virtual fundraising order or receive a refund?
January 22 2024 4:36pmCancellations You're able to cancel your order within 24 hours of purchase. Cancellations requested outside of the 24-hour window may not be possible due to...Why is my order on hold?
January 22 2024 4:51pmPopcorn orders usually ship within 2 weeks after purchase. However, in some cases, orders are placed on hold and will require some additional information from t...How does my order ship?
January 22 2024 4:53pmOur Shipping team works with a variety of United States shipping carriers: USPS, UPS, FedEx, and DHL. Depending on the contents of the package and the location,...Anonymous Purchases
January 22 2024 4:53pmWant to support a fundraiser but are keeping a low profile? We allow supporters to place an order on a Pop-up Store anonymously. During check-out, simply c...Can I change the flavors in my order?
January 22 2024 4:54pmAt this time, we're unable to change your order contents after it has been placed. If you'd like a different flavor, contact Customer Support and we can...Can I receive samples?
January 22 2024 4:54pmAt this time, we're not able to ship out sample sizes of our flavors. If you're on the fence or haven't tried our popcorn yet, we recommend vi...How can I pay for my order?
January 22 2024 4:54pmWe accept all major credit cards, Apple Pay, and Google Pay. We do not accept PayPal, ACH transfers, checks, or "buy now, pay later" solutions (Affirm...My purchase isn't showing on a fundraiser
January 22 2024 4:55pmWanted to support a Pop-up Store fundraiser, but did not see your order in the recent supporter's list for your intended participant? You may have pu...