---
title: App and Login Troubleshooting
description: app and login troubleshooting
---

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1. [Knowledge Base](https://help.doublegood.com/?hsLang=en)
2. [Fundraisers/Organizing An Event](https://help.doublegood.com/fundraisers-organizing-an-event?hsLang=en)

# App and Login Troubleshooting

Double Good uses passwordless login, so there is **no traditional password to reset**. If you are having trouble getting into your account, you can sign in with a code sent by text or a Magic Link sent by email.

**Forgotten password or login issues**

Double Good uses passwordless login. Instead of a traditional password, you can sign in with:

- A **one-time password**, or OTP, sent by text
- A **Magic Link** sent by email if the OTP is not received

To log in:

1. Enter your registered phone number or email address on the login screen.
2. Wait for the code sent by SMS.
3. If you do not receive a code, select **I didn’t receive a code** and verify by email.
4. Enter the code in the app or click the link in your email.

You’ll be securely returned to your dashboard.

If you don’t receive the email, check your **Promotions**, **Spam**, or **Junk** folder. If you don’t receive the text, make sure your phone has a strong cellular signal.

**T-Mobile Revvl devices**

**T-Mobile Revvl devices are not currently supported** by the Double Good app.

You may experience issues such as:

- Being unable to add a photo to a Pop-Up Store® from your library
- General unexpected app behavior

If you’re using a T-Mobile Revvl device, use a different mobile device to manage your Pop-Up Store®.

The Double Good team is aware of these issues and is exploring options to support these devices in the future.

- [Fundraisers/Organizing An Event](https://help.doublegood.com/fundraisers-organizing-an-event?hsLang=en)
- [Pop Up Stores/Selling For An Event](https://help.doublegood.com/pop-up-stores-selling-for-an-event?hsLang=en)
- [Popcorn Ingredients and Nutrition Facts](https://help.doublegood.com/popcorn-ingredients-and-nutrition-facts?hsLang=en)
- [Supporting an Event/Purchasing Popcorn](https://help.doublegood.com/supporting-an-event-purchasing-popcorn?hsLang=en)
- [Other FAQs](https://help.doublegood.com/other-faqs?hsLang=en)

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