---
title: Account Ban and Appeals Policy
description: account ban, appeals
---

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# Account Ban and Appeals Policy

Double Good reviews account activity when there are security concerns or possible fraud concerns. If your account has been frozen or banned, you can request a review by replying to the notification email.

**Why an account may be frozen or banned**

Double Good may freeze or ban an account in response to security concerns, possible fraud, or activity that needs further review.

The review process may include:

- Verifying identities
- Reviewing account activity
- Reviewing financial transactions
- Confirming whether fundraiser activity follows Double Good’s Terms and Conditions

**How to request a review**

To request a review:

1. Open the notification email from Double Good.
2. Review the reason shared in the email.
3. Reply to that email within **14 days** to request a review.
4. Include any relevant documentation that helps explain the account activity.
5. Wait for the security team to review the information.

After the review is complete, Double Good will email you with a final decision.

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